Swim School Terms and Conditions

 Leisure Lifestyle Swim School Terms and Conditions

Swimming Lesson Information:

  • Lessons / Course dates, times and prices were correct at time of printing. All information is subject to change with or without notice.
  • Swimming lessons are offered on a continuous programme which operates 50 weeks a year
  • Swimmers can progress as soon as the required level is achieved (no re-enrolment process)
  • Currently enrolled Swimming Lesson pupils can swim for free during all public swimming sessions, including weekends and school holidays.
  • To ensure the consistency and effectiveness of your child’s swimming lessons, every effort is made to ensure appropriate cover arrangements for instructors when they are absent.
  • Please note: the pool may occasionally be closed due to special events. Adequate notice periods will be provided

Payment Process:

  • Lessons can be paid by monthly Direct Debit (50 weeks spread across 12 equal payments)
  • Lessons can be purchased in blocks of 10 and renewed at any time
  • Lessons and courses are non-refundable

Cancellations:

  • If you wish to cancel your child’s swimming lessons you must contact the Customer Service Team: Tel; 01443 863072 Email; leisure@caerphilly.gov.uk
  • No refunds will be given without a medical certificate.
  • If you pay by Direct Debit you will need to cancel your direct debit with your bank or building society.

Application Process:

  • You may be asked to attend an initial assessment to ensure you enter the programme at the level appropriate to your ability
  • Please note once registered, lessons are bookable in person at your chosen leisure centre.
  • You can apply to enrol on a lesson at the correct level at any time. If a space is not available on your preferred day/time you will be given the option to go onto a waiting list, or if applicable you will be offered an alternative day/time or swim instructor.
  • The demand for swimming lessons is very high, therefore all applications are processed on a first come first served basis. Please use one application form per individual.
  • Payment can be made by monthly Direct Debit, or through block payments.